Is it a glitch or a change? It's a mystery to me how they actually work Run reports for transactions from the 1st to the 19th, using item numbers if you would like to see specfics of what is going on.
The DSRs take a few days to even be seen in reports usually 48 hours or so after feedback is left. On the 20th of each month Ebay re-evaluates selling accounts to see who qualified for TRS status as of the end of the previous month. On or about the 21st of each month the DSR portion of the dashboard will change to be in the current month. Meaning for example, before the evaluations of the 20th it would read through After the evaluations are complete it would change to through Then for the next few days you will see thing update that are in the current month.
These dates will not change again until the 20th or 21st of September. DSR rarely update daily. They have a lag time. This is Ebay's way of trying to keep them a secret. But if you know how to run DSR reports, you can figure it out. There are ways around that. YOu have the ability to run the reports, you just need to learn how. You can tell who leaves what. It isn't as secret as Ebay leads the buyers to believe.
The dashboard reporting system was designed to make it tough on us to see who did what. How are you proposing to "address problems"? If it is that you'd like to contact your buyer about it. That is a slippery slope and against the rules if you are going to ask them why they left a particular DSR. Whenever you buy something start giving all 1's and maybe if enough people get their accounts limited and they start losing money they may change their system.
That is the most horrible thing I have seen someone say on these threads in all the years I have been on Ebay. Just exactly how do you justify damaging people, their incomes, their families etc.
Just because you want to make a point to Ebay. You want to take food off peoples tables so that some point can be made to Ebay. Or maybe you don't realize that most people sell here to earn income. Not income for fun things like vacations, a new car, etc. How returns work. Complete return Issue a refund, replacement, or exchange. Overview FAQs. Overview Enhanced automation for a faster returns experience Beginning September 14 th , eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform.
There are two changes to the current returns process for managed payments sellers: In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene.
If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status. At that time, we will close the return with no impact to seller performance. For these return reasons, sellers will have the opportunity to review and approve the return, enabling them to handle the issue directly with the buyer. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller.
The seller has two days to inspect the returned item and issue a refund to the buyer. Sellers can continue to control the efficiency of the returns process by creating rules in Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back.
To qualify for automatic acceptance, return requests must meet all of these criteria: Requests meet your listing returns policy The return is domestic and will be shipped within the US The return is not an exchange or replacement request As a reminder, if you require a Return Merchandise Authorization RMA number per settings in your Return Preferences , we will ask you to provide the RMA number before the buyer can send the item back to you.
Returns policies that meet buyers' expectations We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. You may choose to offer: No returns accepted day buyer-paid returns day free returns day buyer-paid returns day free returns. Returns Calculator When you move to free returns, use this calculator to estimate how much you might add to each item you sell to compensate for the cost of returns.
Provide from last 90 days: Lookup Transactions here. Total cost of return shipping. Simplify customer service eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse.
Click the tabs below to learn more about customizing and optimizing returns. Choose when to give immediate refunds Partial refund option Enjoy automatic acceptance Offer replacements and exchanges. Choose when to give immediate refunds Choose when to give immediate refunds For instance, maybe you want to always offer immediate refunds for clothes that don't fit— create return rules to let that happen.
Partial refund option You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it. Enjoy automatic acceptance Automatic acceptance of returns simplifies the returns process. You can even allow the buyer to keep the original item in cases when you don't want it back. Have a question about Service Metrics? For more information about service metrics and peer benchmarks.
Click here. Keep returns to a minimum Maybe it wasn't their size. Returns best practices Prevent "item not as described" requests Prevent "item not received" requests. Returns best practices Ensure your products match accurate item description and clear photos. Remove products with high rates of manufacturing flaws from your inventory.
Make sure you aren't sending the wrong items. Use checklists for items with many parts, or for multiple items in a combined shipment to avoid missing pieces. Package items securely to prevent damage in shipment. Check returned items carefully before issuing a refund. Issue refunds quickly—preferably within 2 days of receiving a return. Ask eBay to help you resolve an issue.
Keep a valid return address on file, and manage multiple addresses through your preferences. Reduce the number of items that arrive damaged Improve your packaging to prevent damage in shipment. Inspect refurbished and used items more closely for hidden defects and damage. Call these out clearly in your listing description and photos. Reduce the number of items that don't work or are defective Ensure new items are described accurately, sealed, and are in their original packaging.
Make sure you aren't missing parts Inspect packages more closely to ensure all items ordered are included and correct. Check open box items to ensure all components are present and function as expected. Use checklists for items with many parts, or for multiple items in a combined shipment.
Make sure you aren't sending the wrong items Inspect packages more closely to ensure all items ordered are included and correct. See what the competition is doing and how you compare.
Marketing Boost your sales with powerful, easy-to-use marketing and promotion tools. For eBay Stores subscribers. Free to use There's no charge to use Seller Hub. Your current listings and orders All your listings - drafts, scheduled, active, unsold, ended — as well as your orders will appear in Seller Hub, so you can jump right in and continue business as usual.
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